Privacy Policy
1. Introduction
Welcome to crackedwallrepair.co.uk (the “Website”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data. It also outlines your rights in relation to your personal data.
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. About Us
For the purpose of the UK GDPR, the data controller is Cracked Wall Repair, a company operating in the United Kingdom.
If you have any questions about this privacy policy or our privacy practices, please contact us at:
- Email: help@crackedwallrepair.co.uk
- Address: Hatton Garden, Holborn, London
3. What Personal Data We Collect
We may collect and process the following types of personal data about you:
- Information you give us. This is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, email, or otherwise. It includes information you provide when you request a quote, subscribe to our service, or report a problem with our Website. The information you give us may include your name, address, email address, and phone number.
- Information we collect about you. With regard to each of your visits to our Website, we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our Website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
4. How We Use Your Personal Data and Our Lawful Basis for Doing So
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose of Processing | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To provide you with information and services that you request from us. | Identity, Contact | Performance of a contract with you |
| To manage our relationship with you, including notifying you about changes to our services. | Identity, Contact, Profile | Performance of a contract with you |
| To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). | Identity, Contact, Technical | Legitimate interests (for running our business, provision of administration and IT services, network security) |
| To use data analytics to improve our Website, services, marketing, customer relationships, and experiences. | Technical, Usage | Legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business, and to inform our marketing strategy) |
5. Data Sharing and Disclosure
We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.
- Third-party service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We do not transfer your personal data outside the UK.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights here. If you wish to exercise any of the rights set out above, please contact us.
10. Cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy [Link to Cookie Policy].
11. Changes to this Privacy Policy
We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
12. Contact Details and Complaints
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to [Insert Email Address].
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.